Returns & Exchanges

At CHITA LIVING, we want you to love your home. If you are not completely satisfied with your purchase, we offer a 30-day return window for most furniture items in their original condition.

1

Initiate Your Request

Contact our customer support team or log into your account portal to start your return request within 30 days of delivery.

2

Prepare for Pickup

Carefully disassemble your furniture and pack it into the original boxes to ensure the item is protected during transit.

3

Schedule Collection

Once approved, we will provide a prepaid shipping label or coordinate a local carrier pickup for oversized items.

4

Receive Your Refund

After our warehouse inspects the returned item, your refund will be processed back to your original payment method, minus applicable restocking fees.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing